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steampunkshop.net has a processing time of 3-5 business days. Sometimes we will ship orders out much faster, but it all depends on our volume! During sales, processing time increases to 5-7 or 7-10 business days. If you are on a deadline, please email us at mynbshop@gmail.com! We would love to work with you to make sure you receive the items you purchased in a timely manner. Please note that we cannot fulfill rush requests during sales. IF YOU BACKORDERED AN ITEM, your entire order will not ship until your order can be completely fulfilled!

It depends on the weight of your package, and the distance the package travels from our headquarters in Chicago. For better estimates, please add the item(s) to your cart, and proceed to checkout. You can view prices for each type of shipping method BEFORE you complete your order.

You can also pay by credit card if you don’t have a paypal account.

Yes but the storefront is closed right now. We will let you know when it opens again!

Shipping insurance is included on Priority and Express USPS domestic and international packages, as well as all UPS packages. Shipping insurance is not included on USPS First Class domestic or international. Please be aware that we cannot offer replacements on parcels shipped via this method.

If your tracking number states that your package is delivered but you have not received anything, please be sure to check your mail area (mailbox, lobby, front desk, etc), as well as with neighboring residences. If your tracking number says delivered and still nothing has turned up after 48 hours, please contact us at mynbshop@gmail.com and we will do our best to get the claims process underway as quickly as possible. Claims process and investigation typically takes 2-4 weeks before a refund or replacement can be provided.

Please email us at mynbshop@gmail.com! We try to quality check everything, but mistakes may slip past us. Provide your order number, let us know the issue, and send photos. Defects are a case by case basis, but we are happy to assist you in any way we can!

All sales are final on clearance and discontinued items. We apologize for the inconvenience.